Refund Policy

Last Updated: 29 July 2025

Official Refund Policy for My Assignment Mentor

Overview

We are committed to resolving refund requests promptly and fairly. This policy outlines the terms under which refunds are processed and the procedures you need to follow to request one.

Our refund process is designed to ensure transparency, accountability, and support for clients who experience issues with our services.

Refund Timeline

Once a refund is approved, the amount is credited to the user’s wallet within 7 business days from the date of approval. The wallet balance can be used for any future services.

This timeline reflects our goal to maintain efficient and reliable support for refund-related issues.

Unavailability of Expert

Although rare, if an expert is not available after order confirmation, the user can request another assignment of equal value or receive a full refund in the form of wallet credit.

As a goodwill gesture, we will also add a bonus of AUD 25 to your wallet in such cases.

Missed Deadline

If an assignment is not delivered by the agreed deadline due to internal delays, you may be eligible for a partial or full refund based on a full investigation.

No refund will be processed if the delay was caused by the client's lack of timely communication or incomplete information.

Fail Grade Received

If you receive a failing grade, you can raise a refund request within 60 days along with your grade sheet and feedback from your professor.

If it's verified that the expert's performance caused the grade, a refund between 50% to 100% will be issued as wallet credit.

Important Notes

All refunds are provided as wallet credits only. These can be used for future orders and are not eligible for direct cash withdrawals except for duplicate payments.

Assignment help is a subjective process, and student effort also plays a critical role in the final grade received.

Money-Back Guarantee

This is applicable if a fail grade is received and verified with official documentation. All refunds under this are issued as wallet credits.

Requests must be raised within 60 days and are subject to a detailed investigation by the support team. The decision will be final.

Non-Refundable Scenarios

• Orders with pending or partial payments.
• Assignments with deadlines less than 72 hours.
• Requests made after 7 days of delivery.
• Lack of active communication or incomplete instructions from the user.
• Requests not raised through the Student Portal.